At Renwutee Official, your satisfaction is our top priority.
We offer a fair, transparent, and hassle-free return & refund process — because online shopping should feel confident and risk-free.

📦 Returns

We accept returns for eligible items within 7 days of delivery.

To qualify for a return, your item must:

  • ✅ Be unused and in original condition
  • ✅ Be unworn, unwashed, and undamaged
  • ✅ Include all original packaging and tags
  • ✅ Include proof of purchase (order confirmation or receipt)

⚠️ Note: Custom, personalized, or final sale items are non-returnable unless they arrive damaged or defective.

🔄 How to Initiate a Return

Please contact our support team to request a return:

Include in your message:

  • Your full name and order number
  • Reason for return
  • 📸 Photos if item is damaged or incorrect

Once approved, we’ll send detailed return instructions and the return address.

💰 Refunds

After we receive and inspect your return, you’ll be notified of approval or rejection.

If approved:

  • 💵 Refunds are issued to your original payment method within 5–10 business days

Please Note:

  • 🚫 Shipping charges are non-refundable
  • 🚚 Return shipping is your responsibility (unless the item is defective or incorrect)
  • 🏦 If your refund is delayed, check with your bank/payment provider before contacting us

📦 Damaged or Incorrect Items

Received a wrong or damaged item?
Let us know within 7 days of delivery for a free replacement or full refund.

Please provide:

  • 📸 Clear photo of the item & packaging
  • 📝 Brief description of the issue
  • 🧾 Your order number

❌ Exchanges

We do not support direct exchanges at this time.
For size or style changes, please:

  1. Return the original item
  2. Place a new order

✉️ Contact Us

Have questions or issues?

🕐 We typically respond within 24–48 business hours.

🛍️ Renwutee Official

We’ve Got Your Back — Every Step of the Way.